Dara Khosrowshahi

Situational Background

Dara Khosrowshahi became Uber’s CEO in 2017,guiding cultural repair and disciplined growth. Approachable and transparent, he engages directly with customers and frontline workers, modelling humility and steady follow-through. He values clear standards, small frequent improvements, and accountability without blame. Distinctive for service-oriented leadership, he demonstrates that openness, consistency, and resilience rebuild confidence in any organisation.

Practical Leadership Principles

‍

1) Humility in service.

‍
Leaders serve customers and teams first.

‍
Behaviours to model:

• Spend time on the frontline monthly.
• Ask, “What’s the smallest thing that helps?”
• Say, “I don’t know—let’s find out.”

‍

2) Consistency builds culture.

‍
Values matter when lived, not laminated.

‍
Behaviours to model:

• Name two behaviours your team will be known for.
• Reward actions that reflect them.
• Correct misalignments quickly and fairly.

‍

3) Resilience with grace.

‍
Recover without blame; move forward together.

‍
Behaviours to model:

• Hold brief, blameless reviews after misses.
• Share what changes next time.
• Keep focus on the next right step.

‍

Call to action

Schedule one frontline check-in, name two behaviours you’ll model this week, and write a short note acknowledging a recent miss and the adjustment you’ll make.