Situational Background

Anthony Tan, Grab’s co-founder and CEO, leads with resilience, community focus, and pragmatic optimism. He listens widely, partners with regulators, and treats safety as fundamental. Tan communicates openly, celebrates small wins, and supports entrepreneurs within the platform. Distinctive for inclusive ambition and steady follow-through, he shows how service, respect, and persistence build legitimacy in any ecosystem.

Practical Leadership Principles

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1) Community-minded ambition.

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Grow by helping others grow.

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Behaviours to model:

• Create forums with partners and users.
• Commit to two co-designed improvements monthly.
• Share impact stories, not just metrics.

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2) Safety and dignity first.

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Trust is permission to operate.

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Behaviours to model:

• Publish safety standards and incidents with remedies.
• Offer clear, fair appeals for decisions.
• Recognise those who prevent harm.

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3) Resilience with kindness.

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Bounce back without blame.

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Behaviours to model:

• Hold brief, blameless reviews after setbacks.
• Name the next smallest step.
• Thank critics who helped you improve.

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Call to action

Host one open forum, announce a safety improvement with an owner and date, and publish a short note on what you learned from a recent setback.

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